Refund Policy

Effective Date: 2026-06-16

1. Plans and billing​

ChibiGeo offers a free plan and paid plans. Paid plans are billed either monthly or annually, depending on the billing cycle you choose, and renew automatically at the end of each cycle. There is nothing to refund on the free plan.

2. 30-day money-back guarantee​

When you first subscribe to any paid plan, you have 30 days to request a full refund — one email, no questions asked. Email [email protected] and we'll refund that first payment.

3. Statutory right of withdrawal (EU consumers)​

If you are a consumer in the EU, you also have a statutory 14-day right of withdrawal for distance contracts. This right is independent of, and additional to, the 30-day guarantee above. See our Terms and Conditions for details.

4. Cancellation​

You can cancel at any time from your account dashboard. Cancellation takes effect at the end of the current billing cycle, and you keep access until then.

5. Renewals​

Renewal charges (after your first subscription period) are not covered by the 30-day guarantee. To avoid a renewal charge, cancel before the cycle renews. Your statutory consumer rights are unaffected, and we will always honor refunds required by applicable law.

6. Contact for refund requests​

For any billing or refund question, contact [email protected].